Privacy Policy

Effective Date: May 1, 2025

Last Updated: May 1, 2025

Welcome to Ruff Pass ("we," "us," "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.ruffpass.com] (the “Site”), attend our events, or interact with us in any other way.

By using our services, you consent to the practices outlined in this policy.

1. Information We Collect

a. Personal Information

We may collect personal data that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Shipping/billing address

  • Phone number

  • Payment information (processed via secure third-party payment processors)

  • Event registration details

  • Preferences and interests

b. Non-Personal Information

Automatically collected data includes:

  • IP address

  • Browser type and device information

  • Website usage through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Fulfill product or service requests

  • Process event sign-ups and manage RSVPs

  • Provide customer support and respond to inquiries

  • Improve website functionality and user experience

  • Send newsletters, updates, and promotional content (with consent)

  • Personalize your interaction with Ruff Pass

  • Share relevant information about products, services, or events in the Ruff Pass partner network (see Section 5)

  • Comply with legal obligations

3. Event Registrations & Sign-Ups

When you sign up for Ruff Pass-sponsored events (online or in-person), we may collect additional information such as:

  • Guest name(s)

  • Emergency contact information (when required)

  • Preferences or accessibility needs

  • Social media handles (optional)

This data is used solely for event coordination, communication, and personalization.

4. Email Marketing & Newsletters

By subscribing to our newsletter or opting into email updates, you consent to receive occasional promotional and informational emails from us. You can unsubscribe at any time using the “unsubscribe” link in our emails.

We use reputable email marketing providers who store and process your information in accordance with this Privacy Policy.

5. Sharing Your Information

We value your privacy and do not sell your data. However, we may share your information in the following cases:

a. Ruff Pass Network

We may share customer data with carefully selected businesses and service providers within the Ruff Pass Network (e.g., pet-friendly venues, dog trainers, local boutiques, wellness providers) to offer perks, experiences, or promotions related to your Ruff Pass membership. This is done only:

  • With your prior opt-in consent, or

  • Where such sharing is necessary to fulfill a service or experience you’ve requested

You may withdraw consent at any time by emailing us.

b. Third-Party Service Providers

We use third-party vendors (e.g., shipping, payment processing, event platforms, analytics, email marketing) to support our operations. These partners only access the data necessary to perform their services and are bound by confidentiality agreements.

c. Legal Requirements

We may disclose your information to comply with legal processes or protect our legal rights, users, or others.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to collect data about site usage and tailor user experience. You may manage or disable cookies through your browser settings.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct or update inaccurate information

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent

To exercise these rights, please contact us at [Insert Email].

8. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission is 100% secure.

9. International Data Transfers

If you are accessing our Site outside of Canada, you agree that your information may be transferred to and processed in Canada or other countries where our service providers are located.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Links

Our Site may include links to other websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site implies acceptance of any updates.

13. Contact Us

If you have questions about this Privacy Policy or wish to manage your data, contact us at:

Email: woof@ruffpass.com

Website:https://ruffpass.com


Terms & Conditions

Effective Date: March 24 2026

Last Updated: Mar 24, 2026

Welcome to Ruff Pass (“Ruff Pass”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of the Ruff Pass website, mobile web application, and related services (collectively, the “Platform”).

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

1. Overview of Services

Ruff Pass is a platform that helps dog owners:

• Discover dog-friendly locations• Book individual dog walks• Book in-home drop-ins• Arrange dog care services with Ruff Pass providers

Ruff Pass facilitates bookings and provides informational listings but does not guarantee the accuracy, safety, or availability of third-party locations listed on the Platform.

2. Eligibility

To use Ruff Pass, you must:

  • Be at least 18 years old

  • Have the legal authority to enter into agreements

  • Provide accurate registration information

You are responsible for maintaining the confidentiality of your account credentials.

3. User Accounts

Users may be required to create an account to access certain services.

You agree to:

  • Provide accurate information

  • Keep your information up to date

  • Not share your account with others

  • Notify Ruff Pass of unauthorized account activity

Ruff Pass reserves the right to suspend or terminate accounts that violate these Terms.

4. Dog Owner Responsibilities

By booking services through Ruff Pass, you confirm that:

  • Your dog is properly vaccinated

  • Your dog does not pose a known threat to humans or other animals

  • You have disclosed any behavioral concerns, medical conditions, or special needs

  • Your dog is legally permitted in public spaces

Owners remain responsible for their dog’s behaviour at all times.

If a dog shows aggressive or unsafe behaviour, Ruff Pass reserves the right to cancel or refuse future services.

5. Booking & Payments

Bookings made through the Platform may require payment at the time of booking.

Prices may vary based on:

  • Service type

  • Duration

  • Location

  • Additional services

Payments are processed through third-party payment providers.

Ruff Pass is not responsible for payment processing errors outside our control.

6. Cancellations & Refunds

Cancellation policies may apply to bookings.

Unless otherwise stated:

• Cancellations made 24 hours or more before a scheduled service may be eligible for a refund.• Cancellations within 24 hours of service may be non-refundable.

Ruff Pass reserves the right to cancel services due to:

  • Safety concerns

  • Weather conditions

  • Service provider availability

  • Incorrect or incomplete booking information

Refund decisions may be made at Ruff Pass’ discretion.

7. Dog-Friendly Location Listings

Ruff Pass provides listings of dog-friendly businesses and locations for informational purposes.

We do not guarantee:

  • The accuracy of listings

  • Continued dog-friendly policies

  • Availability or safety of listed locations

Users should verify policies with the establishment before visiting.

Ruff Pass is not responsible for experiences at third-party locations.

8. Safety & Conduct

Users agree to:

  • Treat service providers with respect

  • Provide safe environments for services

  • Ensure dogs are properly secured and manageable

Ruff Pass reserves the right to refuse or cancel services if conditions are deemed unsafe.

9. Limitation of Liability

To the maximum extent permitted by law, Ruff Pass shall not be liable for:

  • Injuries caused by dogs

  • Damage to property

  • Incidents occurring at third-party locations

  • Indirect, incidental, or consequential damages

Users assume responsibility for risks associated with dog ownership and care services.

10. Indemnification

You agree to indemnify and hold harmless Ruff Pass, its employees, contractors, and affiliates from any claims, damages, liabilities, or expenses arising from:

  • Your use of the Platform

  • Your dog’s behavior

  • Violations of these Terms

11. Intellectual Property

All content on the Platform, including logos, design, text, and software, is the property of Ruff Pass and protected by intellectual property laws.

Users may not copy, reproduce, or distribute content without permission.

12. Privacy

Your use of Ruff Pass is also governed by our Privacy Policy, which outlines how we collect and use personal information.

13. Service Availability

Ruff Pass does not guarantee uninterrupted access to the Platform.

We may update, modify, or discontinue services at any time.

14. Modifications to Terms

Ruff Pass may update these Terms periodically.

Continued use of the Platform after updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of Ontario, Canada.

Any disputes shall be resolved in the courts located in Ontario.

16. Contact

For questions regarding these Terms, please contact:

Email: woof@ruffpass.com

Website:https://ruffpass.com